Shipping & Return Information

Shipping Policy

We at Lion Ayurvedic (Shree Narnarayan Ayurvedic Pharmacy) understand that you would like to receive your products in a timely fashion and in top condition. So, we use our large network of couriers to bring you the best as soon as possible.

  • If your order is below Rs. 501, we charge a nominal fee of Rs. 50. All orders more than Rs. 500 enjoy FREE shipping.
  • All orders are processed within 24 hours of the payment being received.
  • We will ship out your order within 48 hours of processing.
  • Our courier partners will deliver your products within 7-10 working days.
  • If you have ordered products from different brands, they will be shipped separately. So, if you receive only some products from your order it may be partly shipped. Our vendors are based in various locations so delivery times may differ.
  • Any orders that need to be shipped using India Speed Post will only be shipped on Fridays.

Return and Exchange Policy

  • If you have received a wrong/damaged product, we can replace this with the exact same item. Goods can only be exchanged if it is returned unused and intact, or by providing proof of damage/ defect.
  • Please email us on [email protected] within 24 hours of delivery if you want to apply for an exchange, with relevant proof (photo or documentation) as seen necessary. We will have our customer care contact you as soon as possible.
  • We will email you detailed instructions on how to exchange your product once you receive our exchange confirmation.
  • Please mention your order number in the mail that you send to us.

Cancellation Policy

  • We only accept cancellations within 24 hours of the order being received.
  • In case you need to cancel your order, please write to us at [email protected] with your order details. You can also call us at 02717-294588. reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time.